Q1: How long is the warranty period for your machines?
We offer a comprehensive 12-month warranty from the date of installation. During this period, any technical issues or component faults will be covered and resolved by our dedicated service support team.
Q2: What type of packaging is used for international shipping?
All products are packed using professional export-grade wooden cases, shock-absorbent wraps, and moisture-proof coverings to ensure secure transit and prevent any damage during shipment.
Q3: Can you customize machines based on specific requirements?
Yes, we provide custom design and modification options. Our engineering team will review your drawings, structural requests, or technical parameters to create a tailored solution that fits your production needs.
Q4: What is the typical lead time for production and delivery?
Standard machine production generally takes 15 to 30 working days. Custom configurations may require additional processing. Shipping timelines vary depending on your destination port and preferred freight options.
Q5: Do you provide installation and operator training services?
We support our clients with detailed setup guides, operational video tutorials, and online technical assistance. For complex systems, on-site technician dispatch can be arranged upon request to handle commissioning and train your operators.
Jiujie Machine
